AMD Releasing USB Connectivity Fix for 500 Series Chipset Motherboards in April

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AMD has announced that it will be releasing a beta BIOS next month that will fix the USB connectivity issues that some owners of motherboards with 500 (and 400) series chipsets are experiencing. Red Team confirmed the news in an official AMD subreddit post, stating that the corresponding AGESA update, version, will be available to customers in early April. Some of the issues AGESA should fix are disabling USB devices and crackling audio on external USB DAC/AMP combos.

We would like to thank the r/AMD community for their help with logs and reports during our investigation of the interrupted USB connection you reported, AMD wrote. With your help, we believe we have isolated the cause and developed a solution for some of the reported symptoms, including (but not limited to): USB port failure, USB 2.0 audio cracking (e.g., DAC/AMP combinations), and USB/PCIe Gen 4 shutdown.

AMD has prepared AGESA for the rollout of this update, and we expect to distribute version to our motherboard partners for integration in about a week. Customers can expect bootable BIOSs containing AGESA to begin working with the beta updates in early April. The exact timing of your system upgrade depends on your manufacturer’s testing and deployment schedule and your specific motherboard model.

Users who continue to experience USB connectivity issues after upgrading their systems to AGESA are encouraged to download a separate error reporting utility and open a ticket with AMD customer support. Last month, AMD confirmed that it would be investigating the USB connectivity issue on its 500 series motherboards, which led to a lot of feedback from affected users.

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